Terms of Service.

1. Parties

Provider: AlphaForge, operated by InvestorConnectAI. Contact: Mike Elliott — mike.elliott@alphaforgeusa.com

Client: The individual or organization that purchases AlphaForge agent services (“you” or “Client”).

2. Services

AlphaForge designs, builds, and deploys custom AI agents tailored to your business workflows. Services include:

• Agent configuration with system prompts tailored to your workflows
• Bundled data infrastructure: tenant-isolated CRM, data enrichment, and reporting dashboard for capturing and managing the data your agents work with
• Integration with existing CRM (HubSpot, Salesforce, Pipedrive, GoHighLevel, etc.) on request — in lieu of the bundled CRM
• Deployment on AlphaForge managed infrastructure
• Ongoing monitoring, maintenance, and AI model upgrades
• Client-facing usage dashboard

3. Pricing & Payment

Setup Fee

$500 for Starter and Core tier agents; $750 for Pro tier agents. One-time, due before build begins. Non-refundable once the build has started (within 24 hours of payment).

Monthly Subscription — Tier-Based

Volume Discounts

Included Usage & Overage

• Each agent includes a monthly quota of billable units (voice minutes, events, tickets, etc.) defined on the agent's product page
• Usage past the included quota is billed at a published per-unit overage rate, auto-invoiced monthly
• Client pre-authorizes overage charges up to 5× the included quota; charges above that require written approval
• AlphaForge may auto-throttle service when daily usage exceeds 10× the rolling baseline (fraud / runaway protection); service resumes after investigation

Fee Structure

• Subscription prices include: agent programming, configuration, optimization, monitoring, maintenance, security updates, ongoing support, managed hosting, bundled CRM and data enrichment, and bundled inference for the included usage quota
• Premium model upgrades (advanced reasoning models) are available as a $200/month addon
• Dedicated infrastructure (per-client VPS / VPC) is available as a $200/month addon
• HIPAA-eligible hosting is available as a $300/month addon
• Phone numbers and other pass-through costs are billed at provider rates with no markup
• If AlphaForge's upstream infrastructure costs rise more than 15%, AlphaForge may adjust pricing with 30 days' written notice

Payment Terms

• All payments processed via a PCI-compliant payment processor
• Monthly subscription charged on the same date each month (starting from go-live date)
• Failed payment: 3-day grace period, then agent service paused until payment resolves
• No long-term commitment required

4. Build & Demo

• Build timeline: 48 hours from receipt of setup payment
• Demo period: 48 hours of live testing before subscription activation
• You test your agents on real tasks before paying any subscription fees

5. Service Level Commitments

6. Data Handling & Privacy

• All data processed by agents remains your property
• We will not sell, share, rent, or use your data for any purpose other than delivering the agreed services
• Data is stored on managed infrastructure hosted in the United States
• We implement reasonable security measures including encrypted connections, access controls, and regular security reviews
• On termination: your data is exported within 7 days of request and permanently deleted within 30 days
• You are responsible for ensuring that data shared with agents complies with all applicable laws
• We will notify you within 48 hours of discovering any data breach affecting your data
• Daily automated security scans performed on all deployed agents
• Security protocols updated within 24 hours of new vulnerability disclosures
• TLS 1.3+ encryption on all agent communications
• Per-tenant data isolation with namespace separation

For full privacy details, see our Privacy Policy.

7. Client Responsibilities

You agree to:

• Provide accurate and complete workflow information during discovery
• Provide necessary API credentials, access tokens, and platform permissions for agreed integrations
• Respond to build-related questions within 24 hours during the build phase
• Review and test agents during the demo period and provide timely feedback
• Report issues, errors, or concerns promptly
• Maintain a valid payment method on file with Stripe
• Ensure that use of agent services complies with applicable laws

8. Intellectual Property

• Agent configurations (system prompts, integration logic) created for you are licensed to you for the duration of your subscription
• The AlphaForge platform, infrastructure, and tooling remain our intellectual property
• You retain all rights to your own data, content, and business processes
• On cancellation, you may request a copy of your agent configuration files

9. Cancellation & Termination

• You may cancel at any time — written notice via email is sufficient
• Agents are deactivated at the end of the current billing period
• No refund for partial months
• Setup fee is non-refundable once the build has started
• Data export available for 7 days post-cancellation
• We may terminate with 30 days written notice if you violate this agreement or use agents for illegal purposes
• We may suspend service immediately if your use poses a security risk to the platform

10. Limitation of Liability

Our total liability is limited to fees paid by you in the prior 3 months. We are not liable for:

• Actions taken by agents based on data or instructions you provide
• Third-party API failures, outages, or rate limiting
• Business decisions made based on agent outputs
• Indirect, consequential, or incidental damages
• Lost revenue, data loss, or business interruption beyond the liability cap

You acknowledge that AI agents may produce imperfect outputs and that you are responsible for reviewing agent behavior in high-stakes contexts.

11. Modifications

• We may update pricing with 30 days written notice — existing subscription rates are locked until the notice period expires
• Service scope changes require mutual written agreement
• This agreement supersedes all prior understandings and communications
• We may update these terms for new features or regulatory compliance with reasonable notice

12. Governing Law

This agreement is governed by the laws of the State of Florida, United States.